Policies to Know
Please read before booking. These policies are in place to protect your time, my time, and the quality of every appointment. Booking an appointment with me is an acknowledgement of these policies.
Booking Fees and Deposits
A non-refundable booking fee and/or deposit is required to secure all appointments. The booking fee and/or deposit amount varies by service and will be applied toward your total at checkout.
Booking fees and/or Deposits are non-transferable and non-refundable. If you need to reschedule, please do so at least 72 hours in advance to retain your deposit credit.
Cancellations
Please cancel or reschedule at least 72 hours before your appointment. Cancellations made within 72 hours will forfeit the deposit.
Same-day cancellations and no-shows will be charged 75% of the scheduled service total and will be handled at my discretion on a case-by-case basis. All no-shows and same day cancellations will NOT be able to book with me after their no-show and/or same-day cancellation. Additionally, they will be blocked. This is also applicable for rescheduling appointments more than twice.
Late Arrivals
Please arrive on time. A grace period of 10 minutes is allowed. If you arrive more than 10 minutes late, your appointment may be shortened or rescheduled at my discretion. Additionally, a $40 will be added to your completed service total.
Late arrivals do not extend appointment time. To be respectful of all clients, services will end at the originally scheduled time.
Children & Guests
To maintain a safe environment for all clients, please do not bring children or additional guests to your appointment unless they are also receiving a service. I only accept children's appointments, of the children can sit still in the chair. Parents/guardians are to wait in the lobby until their child's service is completed.
If additional children are brought, they are to be supervised in the waiting area with their parent/guardian. I am not responsible for the safety of unsupervised children in the salon space.
Satisfaction Guarantee
Your satisfaction is my priority. If you are unhappy with your service, please contact me within 5 days of your appointment and I will do my best to make it right.
Adjustments are complimentary within the 5-day window. Refunds are not offered on completed services, but I am committed to ensuring you love your hair.
Health & Hair Integrity + Hair Prep
I reserve the right to refuse or modify a service if I believe it would compromise the health of your hair. Your hair's integrity always comes first.
Please arrive to ALL appointments with clean, detangled, and product-free hair. A light leave-in conditioner is permitted. Dirty or heavily product-coated hair may affect the results of your hair service and will result in additional charges.